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Order Support

Online orders

We are pleased to introduce the new IBA online ordering system, which shows your individual prices with potential discounts after you have logged into your MyIBA account.

After you have selected the items that you would like to purchase in your cart, shipping costs will automatically be added during the order process. See shipping cost overview below.

Carts can be saved for future orders.

A Quick order function allows you to type in product numbers or key words in a quick list in order to order products you already know by catalog number or name.

To log into the MyIBA account please use your e-mail address. If you have previously registered at the former IBA web shop (including the oligo shop), you may use your old password. If you are not able to log-in, please request another password using the “Forgot password” button.

To order custom oligos, please use our well established Oligo Shop. Here, you have to log into a separate oligo shop database. If you have ordered custom oligos before, your password for this separate shop is still the same.  Pre-defined DNA/RNA, though, such as triphosphates or dinucleotides, can be ordered on this web site using your MyIBA account.

For order history and tracking please refer to the section below.

Orders by phone, fax or e-mail

Germany & International

Phone +49 (0) 551 50672-0
Fax +49 (0) 551 50672-181
E-mail order@iba-lifesciences.com


Phone 1-877-422-4624 1-877-IBA-GmbH (until ca. 10 a.m. PST or 1 p.m. EST)
Fax 1-888-531-6813  
E-mail order@iba-lifesciences.com  

Oligo Support

Phone + 49 (0) 551 50672-222
Fax +49 (0) 551 50672-181
E-mail oligoorder@iba-lifesciences.com
Order history and tracking

Within the order history section, you can review all of your IBA orders. You can follow the status of web shop orders as soon as they have been placed.

Tracking information is shown once your parcel has been dispatched.

The order history section not only include your web shop orders, but also shows a history of orders placed by e-mail, phone or fax.

Shipping cost

Our web site special for you! Online orders above EUR 750 [USD 1000] are shipped free of charge! For all other shipments, including orders by e-mail, fax or phone, the price table below applies.


  Room temperature Wet ice Dry ice
Germany   7   20   25
European Union   30   40   85
USA, Hawaii, Canada 59   95   135  
Switzerland & Norway   37   50   100
Rest of World* 96 70 136 101 169 125

*Invoices (including shipping cost) for North and South America are issued in USD, all other countries not listed separately above receive invoices (including shipping cost) in EUR.

! You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.


Electronic transfer

Contact us for further information.

Credit cards

We accept Master card, VISA and American Express. Please note Amex payments will be processed in EUR so that due to shifts in currency the charged amounts slightly differ.

Please fill out our credit card form.

If you have any questions, please give us a call at:
German Headquarters Phone  +49 (0) 551 50672-0
US Distribution Center Phone 1-877-IBA-GmbH (1-877-422-4624) 7 am to noon Eastern Time

Since our bank has increased charges for cashing checks tremendously, checks may only be accepted, if credit card payments or electronic transfer are not possible.

Please mail your check to the German Headquarters of IBA:

IBA Lifesciences
Rudolf-Wissell-Str. 28
D-37079 Göttingen

Please indicate the invoice number on your payment.